Help and Support

Payment Information FAQs

A different billing amount would work better with my budget. What can I do?: By changing the frequency of your payments, the amount of your premium payment will change. To view your options and/or edit your payment plan, go to Payment Overview and click on Manage Payment Plan then Edit Your Current Plan.
Can I change a pending transaction?: You can edit pending one-time payments until 2:00 P.M. CT on the day that your payment is scheduled for processing. You can edit pending payment plan changes until 4:00 P.M. CT on the date shown for that transaction.
Do I have to pay my total amount due?: In some cases, you can pay less than your total amount due. Please contact us if you do not see a payment option that works for you.
How can I change part of my payment plan, like a deduction day?: Go to Payment Overview and click on Manage Payment Plan to edit your current plan.
How can I change part of my payment plan, like how often my payment is due?: Go to Payment Overview and click on Manage Payment Plan to edit your current plan.
How do I set up automatic payments?: If you are currently receiving statements by mail, you may start automatic payments by going to Payment Overview and clicking Turn On in the Automatic Payments section.
How do I stop automatic payments?: If your current payment plan is automatic payments, you can stop your deductions by going to Payment Overview and clicking on Manage Payment Plan. Please be aware that premium amounts may vary based on the payment plan you choose.
How do I switch from statement by mail to automatic payments?: Go to Payment Overview and click Turn On in the Automatic Payments section.
How do I update my payment information?: Go to Payment Overview and click on Manage Payment Plan to change your current plan.
I made my payment, why does my policy still show as inactive or not show at all?: Payment processing typically takes two to three business days. During that time, your policy will continue to show as inactive or not show at all until processing is complete.
If I make a one-time payment, will it stop my automatic payment plan?: No. A one-time payment will replace your next scheduled payment, but future payments will continue as scheduled through your payment plan.
What can I do if I don’t see the payment option or amount I prefer?: Not all payment options are available online. Please call us to discuss additional options for your policy.
What happens if I pay the minimum amount due on a policy that is inactive?: Paying the minimum amount due on a policy that is inactive will reinstate your coverage but your policy will still be past due. In addition, you won’t be able to set up a convenient automatic payment plan.
What if I can’t make my payment on time?: If you have concerns about making your next payment on time, please contact us.
When will I see a payment deducted from my payment account?: Your payment account (like a checking account or debit/credit card) will typically show the deduction two to three business days following the date selected. Payments are not processed on weekends or legal holidays.
When will requested changes to my payment plan show up on my online service account?: All changes are typically updated within four business days, or sooner.
Where can I edit or cancel a one-time payment?: Click on the corresponding link on the Payment Overview page.
Where can I make a payment, turn on automatic payments or manage my payment plan?: Click on the corresponding link on the Account Overview or Payment Overview page.
Where do I find the routing number for my checking/savings account?: In most cases, the routing number is found in the lower left-hand corner of your check. It is nine digits long. Many financial institutions also publish their routing numbers on their websites.
Why can’t I change my payment date when making a payment on a policy that is inactive?: To ensure that your coverage is reinstated as quickly as possible, your draft day will default to the current day.
Why can't I edit information for a payment method I've stored?: Once specific payment information is stored, it cannot be edited. In order to update information such as a credit card number or checking/savings account number, you need to go to Payment Overview and create a new account in the Select Account or Select Card drop-down menu.
Why can't I edit my account/card number for a payment method I've used in the past?: Once specific payment information is stored, it cannot be edited. In order to update information such as a credit card number or checking/savings account number, you need to go to Payment Overview and create a new account in the Select Account or Select Card drop-down menu.
Why can't I make a payment or edit my payment plan online?: While you may be able to view your payment information online, you may not be able to edit it online. In addition, not all products are supported for online payments. In many cases we are able to take a payment over the phone, please call for assistance.
Why don't I get a bill in the mail?: If you have an automatic payment plan, no statements are mailed to you.
Why isn’t the payment or update I just made reflected in my account?: Payments and requested updates may take 1-2 days to process. If you mailed a request or payment recently, we may have not received it yet.
Why must I make an initial payment before setting up a payment plan?: In cases where premium is due, you must first pay that amount to bring your policy payment up to date. At that point, when no payment is due, you can set up a payment plan.
Will my credit card/payment information be safe?: Yes. We use Transport Layer Security (TLS) whenever information is sent to us on the web. TLS is one of the safest ways to send information on the web today. We also encrypt, or “hide”, any private information when we store it on our systems.

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